Refund Policy

Thank you for shopping at Gantriq (https://gantriq.com). This Refund & Return Policy applies to all purchases made on our website. By placing an order, you agree to the terms below.

1. Contact Information

For any return, refund, or claim inquiries:

2. Eligibility for Returns & Refunds

  • You may request a return or refund within 30 calendar days from the date you receive your order.
  • Items must be unused, unwashed, undamaged, with all original packaging, tags, and accessories intact.
  • Clearance items, personalized/custom-made items are final sale and not eligible for return or refund.

3. Non-Refundable Cases

We do not accept returns or issue refunds under the following situations:
  • Item shows signs of use, damage caused by the customer
  • Missing original packaging, labels, or parts
  • Return request exceeds the 30-day period
  • Customized, personalized, or special order products
  • Damage caused by improper installation or use by the buyer

4. Return Process

  1. Contact our support team via email or phone to request a return authorization.
  2. Wait for our official return approval and return instructions.
  3. Ship the item back following our given return address and guidelines.
  4. Send us the return tracking number for verification.
  5. After we receive and inspect the item, we will process your refund.

5. Shipping Fees for Returns

  • If the return is due to our mistake (wrong item, defective product, incorrect size): We cover return shipping cost.
  • If the return is for personal reasons (no longer needed, dislike, wrong choice): Customer bears all return shipping fees.
  • Original shipping fees at checkout are non-refundable.

6. Refund Processing Time

  • After we receive and inspect your returned item, refunds will be processed within 5–10 business days.
  • The refund will be returned to your original payment method.
  • Bank processing delays may occur, which are beyond our control.

7. Damaged or Lost Orders

  • If you receive a damaged, broken, or defective item, please contact us within 48 hours after delivery and provide photos/videos as proof.
  • We will offer replacement, partial refund, or full refund according to the actual situation.
  • Lost or missing packages caused by incorrect shipping address provided by the buyer are not eligible for full refund compensation.

8. Order Cancellation

  • Orders can be cancelled only before shipment.
  • Once the order has been shipped, cancellation is not available; you need to follow the normal return process after receiving the goods.

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will take effect immediately after being posted on our website.